Logging in to the the mobile software

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Logging in to the the mobile software

Obtain the new 118 118 Currency software todayiOS is available towards the brand new App Store Android is obtainable online Gamble


The brand new 118 118 Currency app is just readily available for apple’s ios and Android gadgets. If you don’t provides you either can still manage your membership from the on the internet site, merely join here.

Sure, we’ve got a brand name-new look and be, together with the fresh app icon are the 118 118 Currency symbol to your a dark grey record.

When you are an existing customers as well as have utilized the on line site or the dated 118 118 Money app to view your bank account, you should use an equivalent current email address and you may code integration to help you log in to the the new 118 118 Money software.

Before you can down load brand new cellular software, delight ensure you have registered and place your on the web membership into brief code place from the welcome email you would have received. Once set-up down load the latest application and employ a similar email and password combination so you’re able to sign in.

To go into the fresh new application for the first time we will ask you to step one. Sign in by entering your own email address and you will password

step three. Shortly after entered efficiently you happen to be requested to set up and you may confirm a 6-thumb passcode having usage of new app.

4. When you have biometrics set-up on your own product this really is where you will be asked when you need to make use of this to go into the application in the future5. You need to now understand the home monitor of your own account

While you are having trouble logging in delight publish an email to with our team much advice as you are able to to aid you know very well what you are experience.

Forgotten Log on Outline Otherwise Invalid Join Info

  • new iphone 4 otherwise Android cell phone
  • Product model
  • Os type
  • Will be your cellular phone jailbroken?
  • What you’re feeling

Successfully signed into the, build a great passcode and/or biometrics however, cannot discover one account details

For individuals who were able to effectively visit however, cannot visit your security passwords, it may be on account of difficulty we have been conscious of – particularly if you features each other a credit card and you will financing having you while having removed you to definitely owing to an agent web site. Don’t worry, for those who efficiently used and possess been using the credit card and you may loan without having any troubles or was in fact in a position to see that it for the site your bank account facts have there been, its not visible in the the fresh app. If you’re experience this dilemma, only send us the information below in order to and we will get in contact to solve that it.

  • Name
  • Current email address
  • Cellular Count
  • Postcode

Unit PASSCODE And just why It’s Needed

To use the latest 118 118 Currency app their unit usually need an excellent passcode put. This is to protect your bank account from fraudsters and you will yet another coating of protection.

Is Full Diary Away Expected Whenever Leaving The Software?

Simply close brand new app by swiping right up or backgrounding they. Each time you today unlock the newest app might just need to enter your selected passcode or establish playing with biometrics (when you yourself have this allowed).

Once the another protection element we might ask you to carry out a two-Factor Verification (2FA) log on. We accomplish that just therefore we see will still be you who’s making use of your account.You should keep in mind that if you diary aside from your character display, upcoming this may revoke your supply and will also be requisite to adhere to both-Basis Authentication processes once again, and thus re-entering your email address, password and OTP.

Software PASSCODE Isn’t Accepted

If there is a problem with the 118 118 Currency application passcode you can reset that it by the tapping the new reset passcode link in the bottom right spot of monitor.

Enhance personal statistics – coming soon!

We know the customers would like the flexibleness in order so you’re able to update personal stats for example mobile count, address, or email at a spigot. While this is currently not available regarding the the fresh new cellular software, it is things we are working hard into and you can a component which will be just around the corner, thus keep a peek away!

The latest software is actually manufactured packed with have, it’s not ever been easier to evaluate your own 118 118 Currency credit card and you may financing everywhere, anytime and you may:

When there is something, you cannot would or get in the fresh application and require to get in touch you can do this easily from the inside application speak setting. Simply faucet the brand new supply icon on the right of your own navigation pub and click the newest chat symbol. Please note that our consumer services group are typically busier than usual on first and you can the other day of every week, anytime it is really not an unexpected enquiry we give you advice get in contact on a good less noisy time.

Fee History

View early in the day, recent and you may pending transactions towards household display screen of one’s application. When you yourself have each other credit cards and mortgage, there’ll be one or two tiles which are swiped. Whenever swiped your order hobby changes in order to reflect for each and every product’s interest.

PENDING Transaction

If you have produced a purchase with your 118 118 Money Borrowing Credit or have recently produced a monthly payment towards the 118 118 Currency Mastercard, the order can look from the transaction checklist with a little grey time clock. Tapping the transaction opens up yet another display screen with increased facts.

Cannot See A great PENDING Deal

If you’re unable to come across a deal you have made and it is perhaps not pending (into the grey clock), upcoming romantic the latest software and you can lso are-enter into after a few moments. This would revitalize your bank account and update that have any transactions you have made.

There can be Still A transaction PENDING

If the a purchase otherwise transaction is made over the weekend or lender vacation months, it takes a short time towards the deal as canned and also for they showing on your own transaction number. In the event your get was developed on the web after that find out in the event the you may have received one communications regarding merchant toward a hit a brick wall transaction.

Cannot Acknowledge A purchase?

When there is an exchange this is simply not recognised, merely tap the order to enhance the screen. Simply click “Something wrong?” and you will proceed with the towards the screen tips.

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